Privacy Policy

1. Introduction

TeddyBridge ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our peer-to-peer patient support platform and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our Service.

2. Information We Collect

Account Information

When you create an account, we collect your name, email address, phone number, and password. We may also collect your profile photo and biographical information if you choose to provide them.

Health Information

To match you with appropriate peers, we collect information about your foot and ankle condition, treatment history, symptoms, and recovery journey. This information is provided voluntarily by you and is used solely to improve your experience on our platform.

Communications

We collect the messages and communications you exchange with other users on our platform. This data is encrypted and stored securely to ensure your privacy.

Usage Data

We automatically collect information about how you interact with our Service, including your IP address, browser type, device information, pages visited, and time spent on the platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our Service. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Match you with peers who share similar conditions and experiences
• Facilitate secure communications between users
• Send you important updates about the Service
• Respond to your inquiries and provide customer support
• Analyze usage patterns to improve user experience
• Protect against fraud and unauthorized access
• Comply with legal obligations

4. How We Share Your Information

With Other Users

Certain profile information may be visible to other users to facilitate peer matching and connection. You control what information is shared through your privacy settings.

With Service Providers

We share information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, and customer support. These providers are bound by confidentiality agreements.

For Legal Purposes

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

For Research

With your consent, we may share de-identified, aggregated data for research purposes to advance the understanding and treatment of foot and ankle conditions.

5. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure servers, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access Your Data

You have the right to request access to the personal information we hold about you. You can view and update most of your information through your account settings.

Delete Your Data

You may request deletion of your account and personal information. Upon receiving such a request, we will delete your data within 30 days, except where we are required to retain it by law.

Opt-Out

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or adjusting your notification preferences in your account settings.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our Service. We may retain certain information after account deletion as required by law or for legitimate business purposes.

8. Children's Privacy

Our Service is intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will delete it promptly.

9. International Users

If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our Service, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Effective Date." Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: contact@teddybridge.com